Refund & Cancellation Policy
At Vexla Digital, we want customers to feel confident when purchasing our digital products and services. If a purchase does not meet your expectations, our support team is available to help and will handle refund requests in a clear, fair and customer-friendly manner.
1. 7-day refund period
For purchases made directly from Vexla Digital, customers may request a full refund within 7 calendar days of the purchase date. Requests made within this period will be honored to the extent permitted by applicable law.
2. SaaS and recurring services
Recurring services may be cancelled at any time to prevent future renewals. If you request a refund within 7 calendar days of a charge made directly by Vexla Digital, you may request a full refund of that charge. After cancellation, you will not be charged for subsequent renewal periods.
3. Digital products
Digital products purchased directly from Vexla Digital are also covered by our 7-day refund period. If you are dissatisfied with your purchase, contact us within 7 calendar days and our team will assist with your request.
4. Duplicate, incorrect or unauthorized charges
If you believe a charge was duplicated, processed incorrectly or was not authorized by you, please contact us as soon as possible. We will review the transaction promptly and, when an error is confirmed, issue the appropriate refund or correction.
5. How to request a refund
Email contact@digitalvexla.com with the email address used for the purchase and, when available, your order or transaction information. We aim to make the process straightforward and may request only the information reasonably necessary to locate and verify the purchase.
6. Refund processing
Approved refunds are returned to the original payment method. We will initiate the refund as promptly as reasonably possible. The time for the credit to appear in your account may vary depending on your bank, card issuer or payment provider.
7. Purchases through app stores or third-party platforms
If a purchase was processed by an app store or another third-party platform, that platform may require the refund request to be submitted through its own refund process. Our support team can help direct you to the appropriate process when needed.
8. Consumer rights
This policy is intended to provide a simple and customer-friendly refund process. It does not limit any mandatory consumer rights or remedies available under applicable law. Where applicable law provides more favorable rights, those rights will apply.
9. Contact
VEXLA DIGITAL LTDA
CNPJ 62.266.075/0001-76
digitalvexla.com
PC Padre Antonio Ribeiro Pinto, 38 A · Centro
Santo Antônio do Grama · MG · 35388-000 · Brazil
contact@digitalvexla.com